Legal
Terms of service
The agreement between Provost and the families we work with. Last updated 1 October 2026.
1. Our service
We give admissions advice and support. The decision on every application rests with the school or university, so we cannot promise an offer.
2. Fees and payment
Fees are fixed and agreed in writing before work starts. Programmes can be paid in full or in three instalments, and nothing is billed by the hour.
3. Your part
We rely on accurate information from you and your child. All application writing must be the student’s own: we advise and edit, we never write it.
4. Changing your mind
You can cancel within fourteen days of signing for a full refund. After that, you pay only for the stages already delivered.
5. Complaints
Tell your advisor first. If it is not resolved, write to our director, who will reply within ten working days.
Questions about these terms?
We will walk you through any part of the agreement before you sign.